Conduct independent research through the Service Practices Group of IBM Almaden Research Centeron service systems design and educational curriculum development for IBM's Service Science, Management, & Engineering (SSME) initiatives.
Co-managed a staff of 14 doctoral consultants providing support for statistical computing during an 8-week intensive summer program. Maintained hardware and software installations in two campus locations.
Freelance consulting to assist a technology start-up in generating new methods of aggregating online reputation scores and useful visualizations of data for service subscribers.
Freelance consulting to CREW on various projects requiring advanced statistical analysis to prepare articles for conference and journal submission.
Assisted in the preparation of five National Science Foundation grant proposals. Responsible for detailing theoretical foundations of studies related to standards-setting practices. Proposed and constructed experimental designs to carry out research. Worked with two students at the School of Law to construct studies related to digital empowerment of underrepresented cultural groups, and advised projects on information science content.
Led two discussion sections of undergraduates in "Introduction to Information Studies". Responsible for lecturing on course topics, and development and evaluation of all written assignments and exams. Designed and developed course web site.
Assisted professor in revising curriculum for the course "Information Technology, Emerging Law, and Applied Policy".
Researched the evolving role of XML in information reuse/repurposing in email applications. Worked with Microsoft Corporation in implementing beta tests of XML-based applications at the School of Information.
Served as experimental design and research coordinator for a project involving ICT development and implementation in Haitian higher education institutions.
Engaged the departments of statistics and biostatistics in a user-centered design process to create a web portal for all statistics activities on campus. Guided the departments through user analysis, design, development, and implementation stages.
Provided human-computer interaction, usability and accessibility, and business consulting services to a number of clients including Fortune 500 companies.
Involved in the core group of a technology start-up providing human factors and usability consulting to high-tech clients. Presented workshops on interface design, usability, accessibility, and web and software evaluation. Provided consulting services concentrating on electronic commerce and transactions. Managed new consulting product and service development.